When you’re choosing a contractor for your remodeling project, it’s crucial to choose a company that’s not only an expert but also prioritizes excellent customer service.
That’s why JD Hostetter is proud to announce that we have won the 2021 Guildmaster Award for our commitment to client satisfaction. Here’s a look at how this prestigious award affects your experience when trusting us with your home exterior.
What Is the Guildmaster Award?
For the past 16 years, GuildQuality, a third-party customer satisfaction surveying company, has awarded the Guildmaster Award to GuildQuality members who consistently display excellent customer care each year.
Winners include a select number of new home builders, remodelers, replacement contractors, restoration contractors, and specialty contractors across the United States and Canada. JD Hostetter is proud to be included in this year’s list of winners for replacement contractors!
How Did We Win the 2021 Guildmaster Award?
Wondering what it takes to win the Guildmaster Award? Here are the three necessary qualifications a company must meet to be considered for this honor:
1. Active GuildQuality Member
To be considered for the Guildmaster Award, a company must be an active GuildQuality member in good standing between the award start date and end date for review.
For example, the 2021 Guildmaster Award that JD Hostetter just won opened in November 2020 and closed mid-year in 2021. However, the company looks at customer data from the entire year of 2020 to determine who qualifies for the award.
We’re proud to say we’ve been a Guildmember since 2020!
2. High Recommendation Rate
Another factor used to determine the Guildmaster recipients are the recommendation ratings awarded by customers.
According to customer surveys, most companies have a “Likely to Recommend” score of 70 percent. To qualify for the Guildmaster Award, companies must have a “Likely to Recommend” score of at least 90 percent.
We’re pleased to share that JD Hostetter has a “Likely to Recommend” score on 96 percent of reviews! Companies that score 95 percent to 97.9 percent in this category, like JD Hostetter, earn the unique honor of the Guildmaster Award with Distinction.
3. Number of Survey Responses
Finally, the amount of surveys a company receives impacts its ability to qualify for the Guildmaster Award.
GuildQuality members must have at least 20 responses total to qualify for the award. The company examines answers from the previous calendar year first, then evaluates prior years, if necessary. In addition to the minimum number of surveys, each company must have a survey response rate of at least 50 percent.
JD Hostetter has surveyed 271 customers, and 170 customers have responded. This response rate of 62.7 percent comfortably qualified our company for the Guildmaster Award.
Here’s What Our Clients Have to Say
The truth is, we couldn’t have won the Guildmaster Award without the kind reviews from our amazing customers.
Here’s what two of our clients, Gina and Jackson, have to say about working with us during the past year to update their home exteriors.
“JD Hostetter & Associates were incredible to work with. Their customer service was personal, and they walked us through several scenarios with our project. We end up calling them just a few weeks after they completed the first project to do our gutters and trim painting because we were so impressed with the roof work!”
⎯ Gina from Noblesville, IN
“The entire process from sales to installation exceeded our expectations. The install crew was considerate, knowledgeable, and hard-working. They showed up on time every day and cleaned up before they left. Everyone was receptive to my questions, and they addressed my concerns immediately. It isn’t easy finding trustworthy partners, but I’m happy to say we have found one with JD Hostetter. We will, without reservation, work with them anytime we need similar services.”
⎯ Jackson from Fishers, IN
How to Choose a Home Remodeling Contractor
When you’re looking for a trusted home remodeling contractor for your Indianapolis home, choosing a Guildmaster Award recipient is a great place to start. You can rest assured these contractors are experienced, reliable, and highly recommended by other homeowners, just like you!
Aside from a “Likely to Recommend” score of 96 percent, JD Hostetter has earned these other GuildQuality ratings that will give you confidence in choosing us as your home exterior contractor.
- Quality of Workmanship: 100 percent
- Expertise: 100 percent
- Work Done Right: 100 percent
- Sales Knowledge: 100 percent
- Project Manager Professionalism: 96 percent
Choose JD Hostetter for Your Home Exterior Needs
When it’s time for new siding, roofing, gutters, windows, or even a fresh coat of paint, contact our team for the best exterior remodeling services in Indianapolis.
We’ve been transforming homes in Indiana since 2004. We’re proud to offer free estimates, seamless communication, high-performance materials, valuable warranties, timely completions, and tons of other excellent benefits to our customers.
We believe every homeowner deserves a house they love. That’s why we’re willing to do what it takes to help you fall in love with your home’s exterior. Learn more about our history, products, and services to discover our journey of becoming the top home remodeling contractor in Indianapolis!